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​Effective Date: [21/06/2025]
Last Updated: [21/06/2025]

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Hi beautiful!

 

Thank you so much for choosing Black Ribbon Hair Collection, we can not wait to serve you!. We take pride in providing top-quality hair and outstanding service. Because of the nature of our items, we kindly ask you to review our policy below before making your purchase.

 

All Sales Are Final

 

Due to hygienic considerations related to the nature of hair, we are unable to offer refunds or returns once your order has been placed. This includes all wigs, bundles, closures, frontals, and custom items. We want to ensure the highest level of cleanliness and safety for all of our customers.

 

Please Double-Check Before You Buy

 

We encourage you to review your order carefully—double-check the texture, length, and quantity before completing your purchase. If you have any questions or need help choosing the right product, we’re always here for you! Just send us a message and we’ll be happy to assist.

 

In Case Something is Not Right

 

If you happen to receive the wrong item or something arrives damaged, please contact us within 48 hours of delivery with a photo and your order number. We’ll make it right by offering store credit if necessary.

 

Shipping & Delivery

 

Once your order leaves our hands, we rely on the shipping carrier to deliver it safely. While we do our best to ship quickly and efficiently, we can’t be held responsible for delays or issues caused by the carrier.

 

By placing an order with us, you agree to the terms of this policy. We truly appreciate your support and understanding!

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If you have any questions, don’t hesitate to reach out at info.blackribbonhaircollection@gmail.com