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Effective Date: [21/06/2025]
Last Updated: [21/06/2025]

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Thank you for choosing Black Ribbon Hair Collection. We value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website and services.

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1. Information We Collect

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​We may collect the following information when you visit our website, make a purchase, or contact us:

• Personal Information: Such as your name, email address, shipping address, phone number, and payment details when you place an order.
   

• Order History: Details about the products you’ve purchased, including hair extensions, accessories, and other related items.
   

• Usage Data: Information about how you use our website (e.g., pages visited, time spent, device type) to improve our services.
   

• Cookies and Tracking Technologies: To enhance your shopping experience, we use cookies to remember your preferences and analyse website performance.

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2. How We Use Your Information

​We use your information to:

• Process Orders: To fulfil and ship your orders accurately.
   

• Provide Customer Support: To respond to inquiries, process returns, and assist with any issues.
   

• Marketing Communications (Optional): With your consent, we may send you updates about new products, promotions, or special offers. You can unsubscribe at any time.
   

We do not sell or share your personal data with third parties for marketing purposes.

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3. How We Protect Your Information

 

​We take your privacy seriously. Your personal data is protected with secure encryption and stored in safe systems. We regularly review our security practices to ensure the protection of your information.

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4. Sharing Your Information

​We may share your information with trusted partners, including:

• Payment Processors: To securely process your payment transactions.
   

• Shipping Providers: To deliver your products.
   

• Service Providers: To assist with website maintenance, marketing, and customer service (all partners are required to protect your privacy).
   

We will never sell your information or share it with third parties without your permission, unless required by law.

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5. Your Rights and Choices

​You have the right to:

• Opt-out of Marketing Communications: You can unsubscribe from our email list at any time.
   

If you need assistance with any of these options, please don’t hesitate to contact us at info.blackribbonhaircollection@gmail.com

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6. Changes to This Policy

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​We may update our Privacy Policy from time to time to reflect changes in our practices or services. When we do, we’ll post the updated policy on this page and indicate the effective date.

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7. Questions or Concerns?

If you have any questions or concerns regarding your privacy or how we handle your personal information, please contact us at info.blackribbonhaircollection@gmail.com. We’re here to help!